How to do customer/client surveys the Community Action way!
Tuesday, December 13
Since 2017, a systematic approach for collecting, analyzing, and reporting customer satisfaction data to the agency governing (tripartite/advisory) board is required of all Community Action Agencies. The following Organizational Standards relate directly to customer satisfaction:
Beyond these requirements, consumer input and involvement is critically important because it directly affects the ability of customers to access and use services.
But how do we develop these surveys using a DEI lens? How do we know what type of questions to ask and how can I use these surveys to plan for the future? Well, you’ve come to the right place as we are going to take a shallow dive into all things possible for client surveys. Join us for an informative discussion into all things surveys. Topics will include:
Community Services Network of Wyoming (CSNOW)PO Box 6022 Sheridan WY 82801