6.1: The organization has an agency-wide strategic plan in place that has been approved by the governing board within the past 5 years.

6.2: The approved strategic plan addresses reduction of poverty, revitalization of low-income communities, and/or empowerment of people with low incomes to become more self-sufficient.

6.3: The approved strategic plan contains family, agency, and/or community goals.

6.4: Customer satisfaction data and customer input, collected as part of the community assessment, is included in the strategic planning process.

6.5: The governing board has received an update(s) on progress meeting the goals of the strategic plan within the past 12 months.

6.1: The department has a strategic plan, or comparable planning document, in place that has been reviewed and accepted by the tripartite board/advisory body within the past 5 years. If the department does not have a plan, the tripartite board/advisory body will develop the plan.