Private CEEs

1.1: The organization demonstrates low-income individuals’ participation in its activities.

1.2: The organization analyzes information collected directly from low-income individuals as part of the community assessment

1.3: The organization has a systematic approach for collecting, analyzing, and reporting customer satisfaction data to the governing board.

Public CEEs

1.1: The department demonstrates low-income individuals’ participation in its activities.

1.2: The department analyzes information collected directly from low-income individuals as part of the community assessment.

1.3: The department has a systematic approach for collecting, analyzing, and reporting customer satisfaction data to the tripartite board/advisory body, which may be met through broader local government processes.

How to meet the Standard?

1.1: Advisory group documents, advisory group minutes, activity participation lists, meeting minutes, board pre-meeting packet, and volunteer lists and documents

1.2: Community needs assessment, data summaries, community forum summaries, interview transcripts

1.3: Customer satisfaction policy or procedures, customer satisfaction reports to organization leadership, customer satisfaction instruments: survey, data collection tools and schedule

Sample Documents

1.1: Volunteer list from CALC




 

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