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Private CEEs1.1: The organization demonstrates low-income individuals’ participation in its activities. 1.2: The organization analyzes information collected directly from low-income individuals as part of the community assessment 1.3: The organization has a systematic approach for collecting, analyzing, and reporting customer satisfaction data to the governing board. | Public CEEs1.1: The department demonstrates low-income individuals’
participation in its activities. 1.2: The department analyzes information collected directly from
low-income individuals as part of the community assessment. 1.3: The department has a systematic approach for collecting,
analyzing, and reporting customer satisfaction data to the tripartite
board/advisory body, which may be met through broader local government
processes. |
How to meet the Standard?
1.1: Advisory group documents, advisory group minutes, activity participation lists, meeting minutes, board pre-meeting packet, and volunteer lists and documents
1.2: Community needs assessment, data summaries, community forum summaries, interview transcripts
1.3: Customer satisfaction policy or procedures, customer satisfaction reports to organization leadership, customer satisfaction instruments: survey, data collection tools and schedule
| Sample Documents1.1: Volunteer list from CALC 1.2: Community forum document from YCAN, Survey information from CAPNC 1.3: Customer Satisfaction Policy from CALC |
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